- 1: How to Order Goods
- 2: Post and Packaging Costs
3: Bulk Ordering
4: Direct Payment
1: How to Order Goods
Q: "I don't like paying for items over the internet - so how do I order goods so that I can use my credit or debit card, or even send a cheque?"
Not everyone is familiar with the process of ordering goods and this section is to allay fears and re-assure those that find the process a bit daunting.
Remember that NOTHING is definite until the end of the process. What I describe below will suit those that want to order items and pay for them by using either their card, or by sending a cheque.
Firstly you should use the shop pages to find items that you want to buy, if appropriate, make a list on a piece of paper.
Then you should go back to the items you want and click on the item where it says "more information....".
You are then given the option to order more than one of the item - change the total to that which you want. If you just click on "Add to Basket" you will be saying you want one of the item.
The following screen will then tell you what you have just ordered - if you want something else click on "Continue Shopping", otherwise click on "Proceed to Checkout".
If you order another item, you repeat the process above and eventually you will be shown a new total page that shows the first item you ordered and the additional items. The total figures are also shown.
When you have finished the shopping, you click on "Proceed to Checkout" and you will be shown a screen which lists the items you are buying and starts to ask for your personal information under "Billing Address". If you have done this before, your computer should fill in all the information for you when you enter your first name.
Near the bottom of this screen it also asks if this is where you want the items to be delivered to. If, for instance, you are ordering for a friend, you would have entered your own address in the "Billing Address" screen and then change the "YES" at the bottom to "NO" then click on "Continue", you will be taken to the "Delivery Address" screen.
Fill in the details of where you want the items to be sent. If you are ordering for yourself, by leaving the YES/NO box to YES, you will not see this "Delivery Address" screen.
You will now see a screen that lists both the billing and delivery addresses, as well as showing what you have ordered and giving you the option to add any special instructions - like "If no one at home, leave in garage".
The next screen asks you to "Buy now" or "Pay by Card". The second option will allow you to print off the order. In the meantime an email has been sent to your email address, so you have a permanent record, and another copy has been emailed to West Wales Wagon Works. This allows me to reserve the wagon for you until your payment arrives.
Cheques do take longer these days, as I could be waiting a week after I have banked them in case there is a problem. So using your credit or debit card is just as quick as Paypal. If you wish to use your card to pay, phone me on either 01239 712730 or 07817 592571 and then I will take your card details and process the payment.
The first "Buy now" option will take you to the payment process when you can use your Paypal account, or use your credit or debit card. This way I get an email telling me what you have ordered and telling me that you have paid. I can then send the item off to you immediately. Please note that I do NOT see any of your credit/debit card details - I simply get a message from Paypal with the details of the order.
2: Post and Packaging Costs
Please note, I do not intend to profit from excessive charging for postage
Q: "I want to order just one wagon, surely it won't cost £3.50 to send it to me?"
As from 30 April 2013, when Royal Mail increased its costs, I have changed my postage and packing rate to a flat rate of £3.50 - no matter how many wagons you want. Of this £3.50, the packet will be costing at least £2.60 to post. Royal Mail changed their packet rates from different bands to one single band up to 750g weight. 95% of my packets will fall into this category. Then there is the cost of the packets and labels.
However in April 2013 Royal Mail decided that packets thicker than 8cm must be charged a greater amount. This affected my posting of O-gauge wagons and 00-gauge locomotives. Also the cost of the boxes for these items is substantial. For example it now costs about £6.30 to post an O-gauge wagon in a protective box. The additional cost (usually of £3) has therefore been added to the price of the item.
The prices quoted on the shopping pages for the wagons do NOT normally include postage and packaging. The postage cost is added at the end of the process.
If you have any questions please contact me first to ascertain the cost of your proposed order.
To sum up, for the UK, the postage rates are......
- For ANY number of wagons £3.50
- For TWO wagons £4.00
- For THREE wagons £3.00
- For FOUR wagons £3.20
- For more than FOUR wagons 80p per wagon
OVERSEAS CUSTOMERS will pay £4.50 for each order (Europe) or £6.00 (rest of the world) which the system should do automatically.
If in any doubt - please contact me by email to firstname.lastname@example.org
3: Bulk Orders
Q: "I have a layout based on Reading, Calcot, goods yard and will want six of the George West wagons. What will this cost me?"
Sometimes a particular wagon really takes your fancy and you want a lot - ie more than four. In such cases send me an email or contact by phone and I can work out a quote for the total package.
For example if you wanted ten wagons and you used the web site to order them, the system will automatically charge you £3.50 (UK) for postage/packing. But I may well be able to offer you a saving on wagon costs.
In the example of the question, I may well reduce the cost of the six wagons from £9.50 each to £9.00 each - which with the postage saving, will save you a total £3.00!
4: Direct Payment - rather than using the web site process
Q: "I have discussed my needs and know that I will need to pay you £56. How can I use Paypal to send you this money?"
Sometimes it is easier to send a single payment via Paypal, rather than going through the process of using the web site and having to explain it all.
If you have been in touch, either by phone or by email, and know that a particular sum needs to be sent to me, you can do this by using Paypal - or preferably now, by using your card.
For the Paypal option, log on to Paypal and take the option to "Send Money" - you will be asked for the email address of the person you want to send the money to, and the amount. You enter email@example.com
in the email address, and the amount in the relevant box. Finally you can add a note like - payment for the five "Huntley & Palmer" vans, as per email".
You get an email to confirm and I get an email as well - it's that simple.