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Updated on 18 June 2011 (To take account of my acceptance of card payments)
Index:
- 1: How to Order Goods
- 2: Post and Packaging Costs
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3: Bulk Ordering
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4: Direct Payment
1: How to Order Goods
Q: "I don't like paying for items over the internet - so how do I order goods so that I can use my credit or debit card, or even send a cheque?"
Not everyone is familiar with the process of ordering goods and this section is to allay fears and re-assure those that find the process a bit daunting.
Remember that NOTHING is definite until the end of the process. What I describe below will suit those that want to order items and pay for them by using either their card, or by sending a cheque.
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Firstly you should use the shop pages to find items that you want to buy, if appropriate, make a list on a piece of paper.
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Then you should go back to the items you want and click on the item where it says "more information....".
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You are then given the option to order more than one of the item - change the total to that which you want. If you just click on "Add to Basket" you will be saying you want one of the item.
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The following screen will then tell you what you have just ordered - if you want something else click on "Continue Shopping", otherwise click on "Proceed to Checkout".
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If you order another item, you repeat the process above and eventually you will be shown a new total page that shows the first item you ordered and the additional items. The total figures are also shown.
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When you have finished the shopping, you click on "Proceed to Checkout" and you will be shown a screen which lists the items you are buying and starts to ask for your personal information under "Billing Address". If you have done this before, your computer should fill in all the information for you when you enter your first name.
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Near the bottom of this screen it also asks if this is where you want the items to be delivered to. If, for instance, you are ordering for a friend, you would have entered your own address in the "Billing Address" screen and then change the "YES" at the bottom to "NO" then click on "Continue", you will be taken to the "Delivery Address" screen.
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Fill in the details of where you want the items to be sent. If you are ordering for yourself, by leaving the YES/NO box to YES, you will not see this "Delivery Address" screen.
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You will now see a screen that lists both the billing and delivery addresses, as well as showing what you have ordered and giving you the option to add any special instructions - like "If no one at home, leave in garage".
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The next screen asks you to "Buy now" or "Send payment by Post". The second option will allow you to print off the order. In the meantime an email has been sent to your email address, so you have a permanent record, and another copy has been emailed to West Wales Wagon Works. This allows me to reserve the wagon for you until your payment arrives.
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Cheques do take longer these days, as I could be waiting a week after I have banked them in case there is a problem. So using your credit or debit card can be just as quick as Paypal. If you wish to use your card to pay, phone me on either 01239 712730 or 07817 592571 and then I will take your card details and process the payment.
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The first "Buy now" option will take you to the payment process when you can use your Paypal account, or use your credit or debit card. This way I get an email telling me what you have ordered and telling me that you have paid. I can then send the item off to you immediately. Please note that I do NOT see any of your credit/debit card details - I simply get a message from Paypal with the details of the order.
2: Post and Packaging Costs
Please note, I do not intend to profit from excessive charging for postage
Q: "I want to order five wagons, surely it won't cost £10 to send them to me?"
This web site automatically adds for postage/packing costs, but although this is set by me, it has to be the same for every item - so if you order one item, it adds £2.30, if you order five items it will add five lots of £2.30 - £11.50! I refund the excess postage charge and only charge 80p per wagon for four or more wagons.
The prices quoted on the shopping pages for the wagons do NOT include postage and packaging. The postage cost (£2.30 per item for the UK) is added at the end of the process.
Customers ordering one or five wagons will be charged one, or five, lots of £2.30. However customers ordering MORE THAN TWO wagons should realise that the postage costs for three wagons will be £3, in total, and for four, or more, wagons will be 80p per wagon. If you use the web-site shop as normal, you will automatically have multiples of £2.30 added to your bill. However I WILL REFUND ANY EXCESSIVE AMOUNT. If you used Paypal to pay for your order, the refund will be done via Paypal.
If you have any questions please contact me first to ascertain the cost of your proposed order.
To sum up, for the UK, the postage rates are......
- For ONE wagon £2.30
- For TWO wagons £4.00
- For THREE wagons £3.00
- For FOUR wagons £3.20
- For more than FOUR wagons 80p per wagon
OVERSEAS CUSTOMERS will pay £2.50 for each wagon ordered (Europe) or £2.75 (rest of the world) which the system should do automatically. Again if you are thinking of ordering more than two wagons, in any mix, then contact me to get a quote on the postage.
3: Bulk Orders
Q: "I have a layout based on Reading, Calcot, goods yard and will want six of the George West wagons. What will this cost me?"
Sometimes a particular wagon really takes your fancy and you want a lot - ie more than four. In such cases send me an email or contact by phone and I can work out a quote for the total package.
For example if you wanted ten wagons and you used the web site to order them, the system will automatically charge you £23.00 (or £27.50 for overseas) for postage/packing. But I may well be able to offer you a saving on both wagon costs and postage for that same order.
In the example of the question, I may well reduce the cost of the six wagons from £9.50 each to £9.00 each - which with the postage saving, will save you a total of more than £11.00!
4: Direct Payment - rather than using the web site process
Q: "I have discussed my needs and know that I will need to pay you £56. How can I use Paypal to send you this money?"
Sometimes it is easier to send a single payment via Paypal, rather than going through the process of using the web site and having to explain it all.
If you have been in touch, either by phone or by email, and know that a particular sum needs to be sent to me, you can do this by using Paypal - or preferably now, by using your card.
For the Paypal option, log on to Paypal and take the option to "Send Money" - you will be asked for the email address of the person you want to send the money to, and the amount. You enter westwaleswagonworks@yahoo.co.uk in the email address, and the amount in the relevant box. Finally you can add a note like - payment for the five "Wensleydale vans, as per email".
You get an email to confirm and I get an email as well - it's that simple.
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